Website Maintenance & Support Services

It's vital to keep your website up to date and functioning well. We build such a close relationship with our web design customers that they inherently become an ongoing client and require ongoing support and services. Or possibly you've had an existing site already and the web designer you used is no longer around. Either way, we'd love to help. Our website maintenance & support services include:

• Website content updates
• Product updates for e-commerce sites
• Telephone or Email consultation, research and/or discovery
• Annual Integrity Check & Update - check for any broken links, test your contact forms, and other interactive elements. Also include updating the copyright year and any other "dated" information such as "We've been in business for 7 8 years"
• Web Hosting & Email Account included (similar GoDaddy or 1and1.com or similar)
• Google Analytics account setup on your behalf, and custom reports on a regular basis.
• All packages are based on a 12 Month Agreement

Service & Support Packages

Below are the most common packages for our clients.

Website Maintenance & Support, Monthly Quad Package ($299/mo)

Typically for the very active websites who dedicate a lot of resources to their online presence.

• Monthly Updates, up to 4 hr per month (48 hrs per year)
• Monthly Site Integrity Check & Update
• Monthly Website statistics via Google Analytics
• Includes Website & Email Hosting Account
• Management of your Domain Name & Renewal* if required.
• Additional hours at $70 per hour.

Website Maintenance & Support, Monthly Dual Package ($159/mo)

• Monthly Updates, up to 2 hr per month (24 hrs per year)
• Quarterly Site Integrity Check & Update
• Monthly Website statistics via Google Analytics
• Includes Website & Email Hosting Account
• Management of your Domain Name & Renewal* if required.

Website Maintenance & Support, Monthly Solo Package ($79/mo)

Perfect for the organization that has basic, yet regularly updates to say a monthly newsletter / news page.

• Monthly Updates, Service & Support, up to 1 hr per month (12 hrs per year)
• Annual Site Integrity Check & Update
• Quarterly Website statistics via Google Analytics
• Includes Website & Email Hosting Account
• Management of your Domain Name & Renewal* if required.

Website Maintenance & Support, Quarterly Package ($49/mo)

Good for the organization that has quarterly updates - such as seasonal menu changes, or quarterly newsletters that need to be posted.

• Quarterly Updates, Service & Support, up to 1 hr per Quarter (4 hrs per year)
• Quarterly Site Integrity Check & Update
• Quarterly Website statistics via Google Analytics
• Includes Website & Email Hosting Account
• Management of your Domain Name & Renewal* if required.

Website Maintenance & Support, Annual Package ($29/mo)

Perfect for the small business that doesn't require regular updates, but wants to keep a few annual ones current to show the world that they are indeed still alive.

• Based on 12 Month Agreement
• Annual Updates, Service & Support, up to 1.5 hrs per year
• Annual Site Integrity Check & Update
• Quarterly Website statistics via Google Analytics
• Management of your Domain Name & Renewal* if required.

Web Hosting Only

If you don't require regular updates, service or support, we'll be glad to host your website and/or email accounts. You'll still receive technical support in relation to your hosting and/or email system, but not to the update or upkeep of your website.

Website Hosting & Email Only ($19/mo)

• Based on 12 Month Agreement
• Includes Website & Email Hosting Account
• Includes Service & Support related to Hosting & Email only

Additional Services and FAQs

Updates, Service & Support

Maintenance & Support time can be used for any of our services such as: updating content, adding new pages, meetings, or telephone support and consultation as it relates to the updating and upkeep of your online presence.  Issues as they relate to the uptime of web hosting and/or email do not count towards your Maintenance & Support time. They are included as part of the web hosting services.  (E.g. we won’t charge you if there’s a problem with the web hosting.)

What can be done in a particular chunk of time*?

• 10-15min - Text Only Changes of existing page or blog post.
• 15-30min - Text & Image/Photo(s) update of existing page (Images/Graphics always add time)
• 20-45min - Adding a new page w/ Menu Navigation update
• 30-60min - Add new page w/ Images/graphics, add navigation, update sidebar
• 60-120min - Update 2-4 pages w/ minimal images/graphics, add 1-3 PDF docs, update navigation links
• 15-30min - Phone call to review website stats, strategize recommended changes, etc.

* Estimates above are to be used as a "rough guide" only, but generally fairly accurate based on 10+ yrs of web experience. There are a ton of circumstances that can affect the actual amount of time for your particular project or site. We will communicate these to you prior to commencement of work.

Site Integrity Check & Update

To ensure the website is still working and performing as designed and expected and since we maintain a complete local backup of your site/files, we have the ability to keep things running smoothly.

• Browser Check* (FireFox, Internet Explorer, GoogleChrome and Safari)
• Site Health Check (Navigation Links, Broken Links, Check Contact Forms, Other Interactive Elements**)
• Update Copyright year and other "time sensitive" information
• Create new local backup of site/files.

* As web browsers change and update, so does the performance of websites when viewed/used in the new browsers. (E.g. a website designed in 2004 may not look proper or operate as expected in a browser that is designed and optimized in 2011. We will only make recommendations for upgrade, improvement, etc. and does NOT include services that may be required.

** Does NOT include checking e-commerce driven sites. Those shall be covered under separate contract.

Domain Name Management

The management and upkeep of your domain name(s) is the most vital piece of your online presence. We will oversee your domain registrar account to ensure all of the settings remain in place, and more importantly, that it gets renewed. *Does not include the actual cost of the renewal, and this will be invoiced along with the maintenance services.

Statistics via Google Analytics

Includes setting up and configuring a Google Analytics account on your behalf. We install the necessary GA code into the website and then email you a summary report every period (according to your plan)